Shipping policy
Shipping Policy
Effective Date: 3 July 2025
At Lil Green Sprouts, we aim to get your order to you as quickly and safely as possible. Please read the details below to understand how we handle shipping and delivery.
Processing Times
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Orders are typically processed and dispatched within 1–3 business days of purchase.
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Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Costs
We offer the following shipping options within Australia:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–8 business days | Flat rate or calculated at checkout |
| Express Shipping | 1–3 business days | Calculated at checkout |
Shipping times may vary based on your location and peak periods (e.g. holidays, sales).
Free Shipping
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Free standard shipping may be offered for orders over a certain value.
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Any current free shipping promotions will be displayed at checkout or on our homepage.
Order Tracking
Once your order is dispatched, you’ll receive an email with a tracking number. You can use this to follow your parcel’s progress via the courier’s website.
Delivery Issues
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Please ensure your shipping details are correct when placing an order. We are not responsible for delays or losses due to incorrect addresses.
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If your parcel is delayed or missing, contact us at team@lilgreensprouts.com.au and we’ll assist you in lodging an inquiry.
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If an item is returned to us due to being undeliverable, additional postage fees may apply for re-shipping.
International Shipping
We currently do not offer international shipping. If this changes in the future, we will update this policy.
Pre-Orders & Backorders
If an item is marked as a pre-order or backorder, the estimated shipping date will be noted on the product page. Orders containing pre-order items will be shipped once all items are available.
If you have any questions about your order or delivery, feel free to contact us at team@lilgreensprouts.com.au.